Normally YES, but during the time of a pandemic we ship across Canada and the US ONLY.
Any orders shipped internationally are subject to taxes and customs duties imposed by the destination country. These “import fees” are the responsibility of the recipient and it will be their obligation to pay at time of delivery. Refusal to pay import duties does not mean that the parcel will be safely returned to us.
General Shipping Info
If you place multiple orders on the same day to the same shipping address, our system may automatically merge them and ship together. To avoid this, please place orders 24 hours apart.
If for any reason you need your order urgently please let us at know by emailing firstname.lastname@example.org and we will do our best to get it to you as quickly as possible.
If you made an error when purchasing online, and it’s still within 24 hours of placing your order, contact us right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.
Please Note: We are unable to make any changes or cancel your order once it has been shipped.
In the event that the provided shipping address is incorrect or unknown, the carrier will return the goods to us. Once we receive them back, we will alert you and refund the items minus shipping. You may then repurchase with an updated shipping address.
In Stock Items will ship within 1-2 business days.
Pre-order listings will ship during the time frame listed on the product listing.
Express Shipping - please allow 1-2 weeks for domestic delivery, and up to 2 weeks for international delivery.
We will always do our best to deliver to you as quickly and as smoothly as we can.
While most orders are being delivered on a standard time scale, certain areas are still experiencing Covid-19 related delays. Delivery times very greatly, but are usually between 3-21 days.
Once your order has been shipped, we'll send you an e-mail with the tracking number. Just click on the link to take you to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.
Problem With Your Package
Please understand that we can’t take responsibility for lost/missing parcels. Please ensure you order to a secure location.
We recommend contacting your local postal service directly if you experience any problems with the delivery of your order.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at email@example.com.
Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.
Feel free to contact us at firstname.lastname@example.org. We would love to hear from you!